Refund policy
We hope you love your Wish purchases! However, we understand that sometimes things don’t work out.
We offer a 14-day STORE CREDIT or EXCHANGE ONLY policy, meaning you have 14 days after receiving your order to request an exchange or store credit. We do not offer refunds to the original form of payment.
Return Eligibility
To be eligible for an exchange or store credit, your item must be in the same condition you received it: unworn, unused, with original tags attached, and in its original packaging.
How to Start a Return
To request an exchange or store credit, please email us at wishdenville@gmail.com with your order number and reason for return.
Once your request is approved, we will provide instructions on how and where to send your item.
Customers are responsible for all return shipping costs. Original shipping charges are nonrefundable. Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at wishdenville@gmail.com so we can evaluate the issue and make it right.
If we shipped an incorrect or defective item, Wish will cover the return shipping costs.
Exceptions & Final Sale Items
The following items are not eligible for returns or exchanges:
- Sale and clearance merchandise
- Gift cards
- Special orders and personalized items
- Items explicitly marked as final sale
Questions?
We’re happy to help! Please contact us at wishdenville@gmail.com with any questions regarding exchanges, store credit, or anything else.